Refund policy

Return & Refund Policy

At Tidyva, we want you to be satisfied with your purchase. Please read the following policy carefully before placing your order.

Returns

All sales are final. We do not accept returns or provide refunds for change-of-mind purchases, incorrect selections, sizing preferences, or simply deciding that you no longer want the product.

Before placing an order, please make sure that you have selected the correct product, quantity, and shipping information.

Defective, Damaged, or Incorrect Products

If your product arrives defective, damaged, incomplete, or different from the product you ordered, please contact us as soon as possible at support@tidyva.store.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the problem

  • Clear photos or videos showing the issue

  • Photos of the product and its packaging when applicable

After reviewing the issue, if the product is confirmed to be defective, damaged, incorrect, or otherwise not as described, we will provide a full refund of the purchase price using your original payment method.

In such cases, you will not be required to pay for the return of the defective or incorrect product, where a return is required.

Refunds

Refunds are only available when the product is confirmed to be defective, damaged, incorrect, incomplete, or materially different from the product described on our website, subject to our review.

If your refund is approved, we will issue a full refund to your original payment method.

Once the refund has been processed by Tidyva, your bank or payment provider may require additional time to post the funds to your account.

If you have not received your approved refund after 15 business days, please contact us at support@tidyva.store.

No Refunds for Change of Mind

Except where required by applicable law, Tidyva does not offer refunds, returns, or exchanges for:

  • Change of mind

  • Ordering the wrong product

  • Ordering the wrong quantity

  • No longer wanting the product

  • Personal preference

  • Color or appearance preferences that are consistent with the product listing

  • Products that simply do not meet personal expectations when the product matches its description

Please carefully review the product description, specifications, measurements, and images before completing your purchase.

Exchanges

We do not offer exchanges for change-of-mind purchases or incorrect selections.

If you receive a defective, damaged, incorrect, or materially different product, please contact us at support@tidyva.store. If the issue is confirmed, we will provide an appropriate resolution, including a full refund where applicable.

Order Issues

If you receive the wrong item, a damaged item, or a product with a manufacturing defect, please contact us as soon as possible after delivery.

Do not send any product back without contacting us first. Unauthorized returns may not be accepted.

European Union Consumer Rights

If you are located in the European Union, you may have statutory consumer rights, including a 14-day right of withdrawal for eligible online purchases, as provided by applicable EU consumer protection laws.

These statutory rights are not affected by our policy. Where applicable law provides a consumer with a right to cancel, return, or receive a refund, those rights will apply.

Contact Us

If you have a question regarding an order or believe you received a defective, damaged, incorrect, or materially different product, please contact us at:

support@tidyva.store